Approval workflow is automatically coming through as completed

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    jluksch
    Asked on April 20, 2022 at 04:49 PM

    Our approval workflow is automatically coming through as completed. Usually, workflow requests come through as in progress, and then we have the choice to approve or deny. We have never seen the completed status before and it doesn't give us the option to approve or deny. Please advise.

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    Fahad
    Answered on April 20, 2022 at 08:37 PM

    Hi jluksch,

    I have checked your form Time Off Request https://www.jotform.com/form/210817209696058. I cloned your form and did a test I am unable to replicate the issue on my end. In Progress approval status shown for the submission. If it is for different form can you send the correct form?

    As you have added the conditional branch in your form if submission that is showing as "Completed" does not match the Conditional Branch created in your Approval Flow then submission will be automatically marked as completed.

    I checked your conditional branch in approval flow there is missing field in it please fix it.

    1650501408_6260a720db45d_conditionalbran

    After this please check, let us how it goes.

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    Jeffrey Luksch 
    Answered on April 21, 2022 at 11:57 AM

    You solved the problem! Thank you so much.