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    javascript error when accessing jotforms via IE 8

    Asked by Charles on August 20, 2011 at 12:55 PM

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAU; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0E)
    Timestamp: Sat, 20 Aug 2011 16:47:54 UTC


    Message: 'undefined' is null or not an object
    Line: 544
    Char: 1
    Code: 0
    URI: http://cdn.jotfor.ms/3.0.4169/min/minify_cb29e32afc72fa3cad1afd509b2933ce.jgz?3.0.4169

    I've tried it with Firefox and Safari and it works good - but in IE the "getting started message" doesn't appear.

    Can this be fixed?

    Page URL:
    www.jotform.com

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    JotForm Support

    Answered by mliz on August 21, 2011 at 09:38 AM

    Hi Charles,

    I visited the forms created under your email address using IE8
    however I was not able to reproduce the error message you
    mentioned. Can you please give more details on how the error
    can be reproduced? Did you open the forms using JotForm url
    or via the url website where it was added?

    Your response is highly appreciated.

    Regards,
    Mliz