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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how to I change the name on my account

    Asked by cnaughton on June 24, 2014 at 09:26 AM

    The user who set up the account is no longer with us, I'd like to change the name, how do I do this?

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    JotForm Support

    Answered by ashwin_d on June 24, 2014 at 09:55 AM

    Hello cnaughton,

    Do you want to change your account username?

    It seems you have a premium yearly subscription account with order #79109765 and subscription ID #24669954. The renewal date for your account is March 21, 2015.

    The email address of your account and payment details are different. Are you able to sign in to your account? If yes, we can cancel your current subscription and process the prorated refund. Then we can change your username and you can upgrade your account again with proper name and your credit card details.

    Will that be an acceptable solution to you?

    We will wait for your response.

    Thank you!