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  • Profile Image

    On one of our four payment forms, the form doesn't calculate the multiples.

    Asked by mcatennis on August 20, 2011 at 07:15 PM

    On our payment form:

    https://www.mcatennisacademy.com/mcatennisacademy/Online_Sum._Payment_2.html

    If you scroll down and try to pay for multiples, for example, 2 weekly half days, the total at the bottom does not reflect the correct price.  All of our other forms are working perfectly. And, this form had been working properly.

    How can I fix this problem?

    Thank you for your help,

    Annie 

    annie@mcatennisacademy.com

    Page URL:
    https://www.mcatennisacademy.com/mcatennisacademy/Online_Sum._Payment_<br/>2.html

  • Profile Image
    JotForm Support

    Answered by liyam on August 20, 2011 at 11:54 PM

    Hello Annie,

    It seems that you have used the Custom Property Tool in your product items.  For it to calculate you should use the Quantity Property Tool.  You can modify the Quantity name to Days or Weeks if you prefer it that way.

    Let us know if this does not solve your problem.

    Thanks,

    Liyam

  • Profile Image

    Answered by mcatennis on August 21, 2011 at 11:42 AM

    Thank you Liyam ... I re-entered all of the properties as Quantity Property Tools, and it now calculates perfectly.

    I'm fairly certain that they were originally entered that way, because the form was working correctly at the beginning of the summer, and our other three forms work.  Is it possible that they could have changes or been updated on their own?

    Thank you for your help,

    Annie

  • Profile Image
    JotForm Support

    Answered by liyam on August 21, 2011 at 12:19 PM

    Hello Annie,

    I'm not sure I can answer that.  But one thing's for sure, we don't change oher people's codes. It may be possible that the options for that part was not that carefully selected and was thought to be working. 

    In a programmer's sense, it's actually quite difficult to do both as programmers would leave unnoticed bugs often.  This is quite similar to the rest who create HTML pages or even people who encode.  This, for the reason why QA (quality assurance) specialists and developers should not be the same people.

    But nonetheless, it is great to know that your form works fine already.

    If you have other questions or concerns, please do not hesitate to post them, We'll be here to assist.

    Warm regards,

    Liyam