What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are using Authorize.net to process payments from our website. We are being told by Cybersource the parent company of authorize.net

    Asked by fosterwebmarketing on June 24, 2014 at 08:09 PM

    that our form is not encrypted and therefore not acceptable.  How can we provide them with an encrypted form?  Or prove that our form is indeed secure.  They will not clear our merchant account without this proof.

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    JotForm Support

    Answered by ashwin_d on June 24, 2014 at 09:11 PM

    Hello fosterwebmarketing,

    The credit card information which is collected in your form is always sent securely to authorize.Net server. All communication with authorized.net are done using their API securely.

    What you can do is, simply use your form's secure / SSL embed code to embed it in your web page. You can also use your form's direct secure URL. This will ensure that all data transfer between form and server is secured and encrypted. The following guide should help you :  http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!