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  • Profile Image

    Error message appears when submitting form

    Asked by liveonads on June 25, 2014 at 04:34 AM

    I am getting an error on my form and i don't know where the error is.. since it does not show nothing in  "Red"

     

    I have integrated a stripe method of payment.. but have already contacted Stripe and it's not their erroram getting an error and ... So i would like to know... how can i fix this problem?

     

     

    I got the following message "There are errors on the form. Please fix them before continuing"

     

    You can test out the payment form using 

     

    Card Number: 4242 4242 4242 4242  

     

    Security Code: 123

     

    Expiration Date & Year:  Greater than today's day

    Page URL:
    http://liveonads.wix.com/liveonads#!order-form-2/c1bn2

    Screenshot
    payment form error message error on form
  • Profile Image
    JotForm Support

    Answered by Welvin on June 25, 2014 at 09:17 AM

    Hi,

    I can't replicate the error here. I have tested your form and it was fine, tho, my card was decline. I think the error appears because you have provided the card number with spaces. There should be NO spaces on the card numbers. You have to group it into one.

    Also, I would advise re-embedding your form using our iFrame Method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code, to avoid script conflict issues to your page.

    Thanks