What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do we cancel payment method so another can be added?

    Asked by tisty2014 on June 25, 2014 at 04:47 AM

    im trying to add a payment method to a jotform but says there is payment method already saved and needs to be deleted before another one is added, but i cant find how to delete. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on June 25, 2014 at 09:31 AM


    You have to edit your form into our form builder, find the current payment field and click "X" button to delete:


    A prompt will appear and ask "Would you like to keep the products to be used with another payment gateway?"  Click YES.  This is important if you don't want to re-enter the product listing to your new payment method.


    After this, simply drag the new payment method to your form, the product will automatically be added to the settings.

    Just a note, since your form has an existing submissions, doing this would remove the current data so if you don't want to loss the list, just clone the form and do the changes to the cloned version.