How do we cancel payment method so another can be added?

  • tisty2014
    Asked on June 25, 2014 at 4:47 AM

    im trying to add a payment method to a jotform but says there is payment method already saved and needs to be deleted before another one is added, but i cant find how to delete. 

  • Welvin Support Team Lead
    Replied on June 25, 2014 at 9:31 AM

    Hi,

    You have to edit your form into our form builder, find the current payment field and click "X" button to delete:

    How do we cancel payment method so another can be added? Image 1 Screenshot 30

     

    A prompt will appear and ask "Would you like to keep the products to be used with another payment gateway?"  Click YES.  This is important if you don't want to re-enter the product listing to your new payment method.

    How do we cancel payment method so another can be added? Image 2 Screenshot 41

     

    After this, simply drag the new payment method to your form, the product will automatically be added to the settings.

    Just a note, since your form has an existing submissions, doing this would remove the current data so if you don't want to loss the list, just clone the form and do the changes to the cloned version.

    https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    Thanks