- BBIEAsked on June 25, 2014 at 05:33 AM
One of our customers tells us his email address is considered as non valid. I tested it and indeed... the system says that his email address is not valid.
His email address hs the following shape:
I tested it with other email addresses and it seems that the dot in second position results in an invalid address.
for instance, email@example.com is ok...
I cannot tell my customer to change his email address... Any suggestion?
- MartinSAAnswered on June 25, 2014 at 05:42 AM
I already reported this issue here: http://www.jotformpro.com/answers/395738-E-mail-with-a-dot-in-it-won-t-be-accepted-anymore#0
- BBIEAnswered on June 25, 2014 at 07:50 AM
I have retested it. And the problem only occurs if the dot is the second character of the part before the @.
Email addresses with a dot in third position are ok
- JotForm Support ManagerJeanetteAnswered on June 25, 2014 at 11:38 AM
That's a very interesting finding, thank you for sharing with us. I think the issue might be related to the email naming convention. Do you think the issue is resolved now? Or do you really need this naming convention firstname.lastname@example.org ?
We await for your response.
- JotForm Support ManagerJeanetteAnswered on June 25, 2014 at 11:45 AM
Actually, we have already opened a ticket to investigate and fix the problem in this thread and there is also another ticket reported on this other thread
- JotForm DeveloperhasanAnswered on June 25, 2014 at 01:47 PM
We are truly sorry for the inconveniences caused. The problem about email validation fixed.
- BBIEAnswered on June 26, 2014 at 02:03 AM
Thanks for solving this problem.
@Jeanette : I do not decide about the way our customers build their email addresses...
We have many clients using the first letter of the forename followed by a dot followed by their last name... So yes, we do need this form of email address to be accepted...