Email validation will return as invalid when address contains a dot as the second character.

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    BBIE
    Asked on June 25, 2014 at 05:33 AM

    One of our customers tells us his email address is considered as non valid. I tested it and indeed... the system says that his email address is not valid.

    His email address hs the following shape:

     

    x.xxxx@yyy.com

    I tested it with other email addresses and it seems that the dot in second position results in an invalid address.

    for instance, xx.xxx@yyy.com is ok...

    I cannot tell my customer to change his email address... Any suggestion?

     

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    MartinSA
    Answered on June 25, 2014 at 05:42 AM

    I already reported this issue here: http://www.jotformpro.com/answers/395738-E-mail-with-a-dot-in-it-won-t-be-accepted-anymore#0

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    BBIE
    Answered on June 25, 2014 at 07:50 AM

    I have retested it. And the problem only occurs if the dot is the second character of the part before the @.

    Email addresses with a dot in third position are ok

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    Jeanette
    Answered on June 25, 2014 at 11:38 AM

    @BBIE

    That's a very interesting finding, thank you for sharing with us. I think the issue might be related to the email naming convention.  Do you think the issue is resolved now? Or do you really need this naming convention x.xxxx@yyy.com ?

    We await for your response.

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    Jeanette
    Answered on June 25, 2014 at 11:45 AM

    Actually, we have already opened a ticket to investigate and fix the problem in this thread and there is also another ticket reported  on this other thread

     

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    hasan
    Answered on June 25, 2014 at 01:47 PM

    Hello,

    We are truly sorry for the inconveniences caused. The problem about email validation fixed.

    Thanks.

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    BBIE
    Answered on June 26, 2014 at 02:03 AM

    Thanks for solving this problem.

    @Jeanette : I do not decide about the way our customers build their email addresses...

    We have many clients using the first letter of the forename followed by a dot followed by their last name... So yes, we do need this form of email address to be accepted...