Email validation will return as invalid when address contains a dot as the second character.

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    Asked on June 25, 2014 at 05:33 AM

    One of our customers tells us his email address is considered as non valid. I tested it and indeed... the system says that his email address is not valid.

    His email address hs the following shape:


    I tested it with other email addresses and it seems that the dot in second position results in an invalid address.

    for instance, is ok...

    I cannot tell my customer to change his email address... Any suggestion?


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    Answered on June 25, 2014 at 05:42 AM

    I already reported this issue here:

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    Answered on June 25, 2014 at 07:50 AM

    I have retested it. And the problem only occurs if the dot is the second character of the part before the @.

    Email addresses with a dot in third position are ok

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    Answered on June 25, 2014 at 11:38 AM


    That's a very interesting finding, thank you for sharing with us. I think the issue might be related to the email naming convention.  Do you think the issue is resolved now? Or do you really need this naming convention ?

    We await for your response.

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    Answered on June 25, 2014 at 11:45 AM

    Actually, we have already opened a ticket to investigate and fix the problem in this thread and there is also another ticket reported  on this other thread


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    Answered on June 25, 2014 at 01:47 PM


    We are truly sorry for the inconveniences caused. The problem about email validation fixed.


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    Answered on June 26, 2014 at 02:03 AM

    Thanks for solving this problem.

    @Jeanette : I do not decide about the way our customers build their email addresses...

    We have many clients using the first letter of the forename followed by a dot followed by their last name... So yes, we do need this form of email address to be accepted...