What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why have I received a messages saying I need to upgrade my account?

    Asked by WO4J_SE on June 25, 2014 at 08:58 AM



    I've received a message saying that I need to upgrade my account as I am limited to just 10 payments per month.  When I look at my account details it says that I have a free account but I paid $139 on 1 April 2014 for a Premium account.

    Please can you investigate and get back to me?


    Thanks and regards



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 25, 2014 at 12:16 PM

    Hello Clare

    We are very sorry for this inconvenience, I have fixed the problem your account WO4J_SE  is now linked subscription INT140401-8535-85843S

    Kind regards.