Why have I received a messages saying I need to upgrade my account?

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    Asked on June 25, 2014 at 08:58 AM



    I've received a message saying that I need to upgrade my account as I am limited to just 10 payments per month.  When I look at my account details it says that I have a free account but I paid $139 on 1 April 2014 for a Premium account.

    Please can you investigate and get back to me?


    Thanks and regards



  • Profile Image
    Answered on June 25, 2014 at 12:16 PM

    Hello Clare

    We are very sorry for this inconvenience, I have fixed the problem your account WO4J_SE  is now linked subscription INT140401-8535-85843S

    Kind regards.