What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do I stop the multiple per month credit card charges on my account?

    Asked by Rentwear on June 25, 2014 at 09:09 AM

    Jotform is appearing on my credit card statement mutlitple times. Just received another email that we've been upgraded again to premium status. order #INT140625-4711-75978B  Per our records we should be paid through 8-24-14.  Wondering what is going on, as this was set up for us to pay monthly as needed, not as an automatic charge to our credit card. 

    Please contact me so this can get straightened out.

    User name is Rentwear.

    Thank you!

    Amy Harrison
    aharrison@rentwear.com

    Page URL:
    www.rentwear.com

    credit card my account JotForm style size name
  • Profile Image
    JotForm Support

    Answered by david on June 25, 2014 at 12:25 PM

    Hi,

    It appears you may have accidentally signed up for two subscriptions, one was started May 19th 2014 and one was started May 25th 2014.  I have cancelled and refunded the one that originated on May 25th as well as the second double payment made on June 25th 2014.  You should see this reflected in your account in 5-7 business days.  I also went ahead and cancelled the duplicate subscription.  You should now only be billed for the one that is on the 19th of every month.  We are very sorry this occurred and please let us know if there is anything else we can assist you with.

    Thank you for using Jotform!