What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to change our credit card numer to pay you - not sure how.

    Asked by IabcOttawa on June 25, 2014 at 10:24 AM
    credit card
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    JotForm Support

    Answered by david on June 25, 2014 at 01:28 PM

    Hi,

    The easiest way to do this is to downgrade your account, which effectively cancels your subscription, then upgrade once again when your subscription runs out.

    1. Click on the icon found on the upper right part of the screen if logged in on your JotForm account.

    2. Click Account

    3. Select Billing

    4. Click Switch Plan under Starter Kit

    You will retain your premium benefits until the end of your current subscription at which point you can sign up with the new credit card.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!

  • Profile Image

    Answered by IabcOttawa on June 25, 2014 at 02:35 PM

    David - my only issue with this is the potential loss of all my jotforms and my submission history....which would be a disaster!

     

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    JotForm Support

    Answered by david on June 25, 2014 at 03:43 PM

    Hi,

    You will never lose your submission history or your forms no matter what level of subscription you have as there are no limits on these.  There are only monthly limits on actual submissions, not on storing them.  You can downgrade and upgrade again then upgrade again immediately if you are worried about potentially going over your limits though.  If you have any other questions, please let us know and we will be happy to help.

    Thank you for using Jotform!