- JotForm Support ManagerJeanetteAnswered on June 25, 2014 at 02:00 PM
Checking further, I see you had set a custom sender (gmail address). I just changed it to email@example.com and just sent a test.
According to our mailogs the outbound email was sent with no problem
/var/log/jotform/email.workers.log:[25/Jun/2014:09:46:50 -0400] AmazonSES :: Sent email to car****i@rac****.br - MessageID:00000146d347675d-77146417-fbb9-4a57-b83b-d120826457ba-000000/2877677f-fc6f-11e3-a3b0-93f591b76800
Please check your spam folder and if the problem still persist, let us know.
- portalracAnswered on June 25, 2014 at 02:19 PM
checked my SPAM folder and it has not arrived.
- JotForm Support ManagerJeanetteAnswered on June 25, 2014 at 02:24 PM
In that case , you need to whitelist our domains and/or ip addresses as it seems to be a problem with your hosting service for @rac****.br