I don't I receive submissions by email

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    portalrac
    Asked on June 25, 2014 at 10:31 AM

    I've done the steps commented support for you and I am still unable to receive. 

     

    The link to my form is: http://form.jotformz.com/form/41753844171658

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    Jeanette
    Answered on June 25, 2014 at 02:00 PM

    Checking further, I see you had set a custom sender (gmail address). I just changed it to noreply@formresponse.com   and just sent a test.

    According to our mailogs the outbound email was sent with no problem

    /var/log/jotform/email.workers.log:[25/Jun/2014:09:46:50 -0400] AmazonSES :: Sent email to car****i@rac****.br - MessageID:00000146d347675d-77146417-fbb9-4a57-b83b-d120826457ba-000000/2877677f-fc6f-11e3-a3b0-93f591b76800


    Please check your spam folder and if the problem still persist, let us know.

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    portalrac
    Answered on June 25, 2014 at 02:19 PM

    checked my SPAM folder and it has not arrived.

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    Jeanette
    Answered on June 25, 2014 at 02:24 PM

    In that case , you need to whitelist our domains and/or ip addresses as it seems to be a problem with your hosting service for @rac****.br