What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't I receive submissions by email

    Asked by portalrac on June 25, 2014 at 10:31 AM

    I've done the steps commented support for you and I am still unable to receive. 


    The link to my form is: http://form.jotformz.com/form/41753844171658

    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 25, 2014 at 02:00 PM

    Checking further, I see you had set a custom sender (gmail address). I just changed it to noreply@formresponse.com   and just sent a test.

    According to our mailogs the outbound email was sent with no problem

    /var/log/jotform/email.workers.log:[25/Jun/2014:09:46:50 -0400] AmazonSES :: Sent email to car****i@rac****.br - MessageID:00000146d347675d-77146417-fbb9-4a57-b83b-d120826457ba-000000/2877677f-fc6f-11e3-a3b0-93f591b76800

    Please check your spam folder and if the problem still persist, let us know.

  • Profile Image

    Answered by portalrac on June 25, 2014 at 02:19 PM

    checked my SPAM folder and it has not arrived.

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    JotForm Support Manager

    Answered by Jeanette on June 25, 2014 at 02:24 PM

    In that case , you need to whitelist our domains and/or ip addresses as it seems to be a problem with your hosting service for @rac****.br