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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification Emails not coming

    Asked by nhnaforms on June 25, 2014 at 11:06 AM

    Hi, 

    I'm not getting notification emails. 

    I only get submission confirmation (Auto Responder)

    You guys are great! Thank you for your help!

     

    Here is the link to the form: http://www.jotform.com//?formID=41394416296157

    Page URL:
    http://www.jotform.com//?formID=41394416296157

    Emails JotForm www
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 25, 2014 at 02:31 PM

    The autoresponder is going to go to your own email address if you have filled in the form to test and submit it to yourself. The notification on the other hand will go to the form owners email address unless you have set this up to go to a different address such as your own if the same. 

    When I checked your email notification for the above form I found there are 3 email addresses listed. I checked all of these in our system, but these are not in our bounce list. I would also advise checking your spam folder to see if maybe they went there otherwise you will probably need to whitelist jotform ip addresses with your email host since you are using a custom emails. You may also find this guide helpful.

     

    Result: avxxx@nhxxxxxxx.xxx is NOT in the bounce list

     

    Result: ofxxxx@nhxxxxxxx.xxx is NOT in the bounce list

     

    Result: misxxx.gexxxxxxxx@axx.xxx is NOT in the bounce list

     

  • Profile Image

    Answered by nhnaforms on June 30, 2014 at 12:02 PM

    Hi Kade,

    Thank you so much for looking into this.

    I checked my spam and nothing is in there. I do get test emails and confirmation (when I put my email address). I still do not get notification emails. I removed the other notification recipient email addresses and put mine only - still do not get notification email. 

    I use JotForm and lot and  have created many form but it's only with form that I'm having issue.

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 30, 2014 at 12:56 PM

    I see your email notifications is correctly setup:

    Please white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

    Also, if this does not work, please check this guide "How to use Mandrill to Send Emails From Your Own Email Address". Let us know if you need more assistance, we will be glad to help you.