There was no Submission email from the form

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    Asked on June 25, 2014 at 11:39 AM

    Dear sir,

    my monthly submissions are 32..

    but i can not submit my form.

    how can i submit my form?


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    Answered on June 25, 2014 at 02:38 PM


    Your account is indeed well below your monthly limits and the form has not been disabled on our end.  It does appear that you may have accidentally disabled it on your end:


    I went ahead and enabled it for you and it should be working.

    Please let is know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!

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    Answered on June 25, 2014 at 03:12 PM

    thank you

    but after enabled...i tried it in my web page and no email message back..

    something wrong still?


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    Answered on June 25, 2014 at 04:44 PM


    You did not received the email notification from the form because the recipient email was in the bounce list due to the following reason

    Result: is IN the bounce list

    Reason(s) : X-Postfix; lost connection with[] while receiving the initial server greeting


    I have now removed the email in the block list.  Incoming new email notification should now arrive in your email.


    Inform us if issue still persist.