What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal Feature on the spreadsheet

    Asked by jdinser on June 25, 2014 at 03:13 PM

    Hi, 

    I have been using the paypal feature on your jotform.  I have had a couple of payments show up as incomplete.  What exactly does this mean b/c on paypal, they show as completed.  If it's a matter of waiting for them to officially go through to paypal, does it update on the spreadsheet form that I have it creating?  

     

    I'm assuming that this also works together with the column that includes transaction ID.  I have a couple that aren't showing up.  Can you explain the process a little more for me?  Thanks!

    Please feel free to email me at jennifer.dinser@vertexpg.com or call me at 859-491-5711.

    JotForm thanks transaction call
  • Profile Image
    JotForm Support

    Answered by Mike_T on June 25, 2014 at 04:50 PM

    Thank you for contacting us.

    In such case, you can manually complete "incomplete payment" submission. Then, it will be forwarded to the form Submissions and integrated Google Spreadsheet.

    The issue with valid payments placed into Incomplete Payments might be related to disabled IPN on your PayPal account. Please check the following guides:

    How to Enable IPN for Paypal

    Paypal Incomplete Payments FAQ

    If you need any further assistance on this, please let us know. We will be happy to help.