What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What does our 10 gig space actually mean? We downloaded files amounting to 10 gig? We are storing 10 gig of data on your servers?

    Asked by don carlisle on June 25, 2014 at 04:59 PM
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    JotForm Support

    Answered by david on June 25, 2014 at 06:00 PM


    Yes the 10GB represents the amount used in stored files on our server.  Clearing out some of your submissions will reduce this.  I went ahead and removed the scheduled downgrade but please keep in mind that our systems may automatically place it on your account again if you don't clear some old files.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!