What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why when I make changes to my form does the preview and link revert back to unchanged original?

    Asked by 2livesin1 on June 25, 2014 at 05:33 PM


    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on June 25, 2014 at 06:12 PM


    There are a few things I can think of:

    If you make changes and click preview without first clicking on save, it may be loading the saved version rather than the altered one.  You may also be loading a cached version of the form.  I would recommend clearing your web browsers cache and history to see if that clears it up.  The last thing I can think of is that you may need to clear your actual forms cache.  Here is a guide on how to do so:


    If these steps do not resolve your issue, please let us know and we will be happy to look into it further.

    Thank you for using Jotform!