What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account suspended?

    Asked by enthusiast on June 25, 2014 at 06:29 PM

    Need to get our account reactivated immediately, we have several clients' forms on here and they are extremely unhappy that their forms are down. What is the issue???


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    JotForm Support

    Answered by david on June 25, 2014 at 06:35 PM


    The form you have entitled "Sample Sign Up Form" set off our automatic phishing detector and you may want to remove it as it could do this again.  I activated your account but please refrain from making forms that ask for a large amount of sensitive information as well as any user account details.  Specifically asking for usernames and passwords is against our terms of use and will cause your account to be automatically suspended by our filter. 


    Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!

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    Answered by Sahil07860 on April 05, 2016 at 06:30 PM

    My account no is azadaligaffaralikhan@gmail.com why account is suspended this is your roung information please my account unsuspended
  • Profile Image
    JotForm Support

    Answered by david on April 05, 2016 at 06:32 PM

    @Sahil07860 I have moved your request to a thread of its own.  I will address your question in the following thread shortly: