What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by encwebmaster on June 25, 2014 at 07:17 PM

    Hello.  I have received emails from Bluesnap saying that I need to pay for my Jotform renewal or my subscription will be cancelled.

    I attempted to log on with the username provided, tried several passwords, and none of them worked.  I requested password help but never received any.

    I got to thinking about whether or not I need the premium service, since I use Jotform less than we used to.

    If I do not pay for for the subscription, can my account just revert to a free account rather than being cancelled?


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    JotForm Support Manager

    Answered by Jeanette on June 25, 2014 at 08:38 PM

    I have canceled the attempt to renew your yearly subscription, your account is scheduled to downgrade back to free on June 26, afternoon.