What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How many sub-users can I create?

    Asked by publycydade on June 25, 2014 at 09:42 PM

     

    hello.

    plan premium in many accounts can I create with my same domain? Example, 1@mydomain.com, 2@mydomain.com, 3@mydomain.com, 99@mydomain.com .... it?

    The limit of 1000 messages received, will be the sum of all these areas together receiving messages?

    Thank you.
    account limit domain create div hello
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 25, 2014 at 11:43 PM

    Hello publycydade,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you want to create multiple account using different email address of same domain? Yes you can do that. You can create one account per email address.

    When you upgrade your account, the premium submission limit will be applied to one particular account which you upgraded. It is not possible to use the premium limit on multiple accounts. What you can do is that, create one main account and upgrade it to premium then you can add multiple sub accounts. Please be noted that the forms will be in the main account only and the sub accounts will just be able to edit the forms of main accounts. The following guide should help you:  http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!

  • Profile Image

    Answered by publycydade on June 26, 2014 at 12:01 AM

    understood.

    But have a plan especially with the number of sub-accounts 100 and available space of only 10 gb for a better price? because only have sub-accounts and all the space of 49 dolars Plan which 1TB is not necessary.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 26, 2014 at 02:34 AM

    Hello publycydade,

    Unfortunately, we do not offer custom subscription plans.

    Please check our pricing page for the list of subscription plans and its submission limits:  www.jotform.com/pricing

    Thank you!

  • Profile Image

    Answered by publycydade on June 26, 2014 at 07:20 AM
     
    If my account needs exceed the quota for the professional level for more than 100 sub-user accounts, as it would be in this case?
  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 26, 2014 at 08:42 AM

    In that case, you will need to create and register another master account to be able to have more sub-user accounts.

    If you don't mind, may we ask why the need to create so many sub-user accounts?

  • Profile Image

    Answered by publycydade on June 26, 2014 at 08:59 AM

    I have more than 150 customer sites under my administration. In this case, it would be the need to create a form for each site in my master account, designating a sub account for each form, because if you do not configure the sub account, sending a form for a client, will cause all e-mail registered in the system receive the message copy.

    So this would be the need. I believe it is not the best way?

  • Profile Image
    JotForm Support

    Answered by Welvin on June 26, 2014 at 09:29 AM

    I remember someone asked us for the same question. How much sub-account do you need? Additional 50 Sub-user accounts? OR 100? Our higher ups confirmed that we can increase you limit if you need to. Just please let us know!

    Thanks

  • Profile Image

    Answered by publycydade on June 26, 2014 at 04:00 PM

    certainly in a period of time will exceed the quota of 100 sub-account, so got doubt. but if it is to increase after perfect.

    would be very nice if there were more accounts with customized plan, but without the need for so much space.

    if you have something to format now and in the future, let me know.

  • Profile Image
    JotForm Support

    Answered by Mike_T on June 26, 2014 at 04:37 PM

    Because if you do not configure the sub account, sending a form for a client, will cause all e-mail registered in the system receive the message copy.  So this would be the need. I believe it is not the best way?

    The Sub Account is a good option, but it is not required for another email recipients. You can have completely different email recipients on the forms,, and they will not be conflicting between each other.

    For example, you can use:

    email1@somedomain1.com, on form #1
    email2@someotherdomain2.com, on form #2
    email3@anotherdomain3.com, on form #3
    etc.

    Here are links to related articles:

    Setting Up Email Notifications

    Finding out E-mail Address used for submission notifications

    If you need any further assistance on this, please let us know. Thank you.

  • Profile Image

    Answered by publycydade on June 26, 2014 at 09:50 PM

    Thanks friend, everything went right now. The problem was that I left several email accounts configured on (email alerts) tab so any message written on the form, all emails registered there received the message copy. a great tool, I will do my subscription to the paid plan! Thank you.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 27, 2014 at 02:37 AM

    Hello publycydade,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!