What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i am trying to create a dropbox folder using your integration steps

    Asked by ssimasek on June 26, 2014 at 08:18 AM

    it says it's successful, but the folder is not present.  Some back story, the set up worked initially, but the form i had created last night was incorrect.  The new form wouldn't feed to the existing dropbox folder, and in my frustration, i deleted the folder in dropbox.

    Tried to re-establish a dropbox folder this morning - it does not go all the way through the set up - it seems to skip the wizard at the end, yet still tells me it's successfully set up -  no dropbox folder though appears. Help.

    dropbox create new form all and
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    JotForm Support

    Answered by NeilVicente on June 26, 2014 at 09:08 AM

    Have you tried removing the integration and redoing it again? If yes, are you sure that you're logged in to the correct account?

    I have just cloned your form and I was able to integrate it with Dropbox without any problems. Please do as I suggested and let us know what happens next.

    Thanks!

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    Answered by ssimasek on June 26, 2014 at 09:11 AM

    i have done this at least 20 times.  My form says integrated, but no folder gets created in dropbox. I've cleared my cache in mozilla, done this on a different laptop using explorer. NOTHING WORKS.

    This is making me crazy.

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    JotForm Support

    Answered by NeilVicente on June 26, 2014 at 09:21 AM

    Are you getting these screens when trying to integrate to Dropbox?

    Do you get the Dropbox pop-up window that asks you for JotForm permission?

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    Answered by ssimasek on June 26, 2014 at 09:22 AM

    yes, yes and yes.

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    JotForm Support

    Answered by NeilVicente on June 26, 2014 at 09:32 AM

    The folder will only be created after a submission was made.

    Have you received a form yet after you have integrated it to Dropbox?