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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is cut off in Chrome browser

    Asked by edwardbutterworth37 on June 26, 2014 at 08:26 AM

    I have just discovered this same problem. It works fine in Internet Explorer but not in Chrome

    http://www.orthoticsforyou.com.au/contact-us/

    chrome cut-off iframe embed script embed
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    JotForm Support

    Answered by jonathan on June 26, 2014 at 09:10 AM

    Hi,

    I checked the form in your website http://www.orthoticsforyou.com.au/contact-us/ using Chrome browser, but I was not able to reproduce the problem.

     

     

    Can please tell us the Chrome version the browser where you have see this problem. We will check further if issue still persist.

    Thanks!

     

     

  • Profile Image

    Answered by edwardbutterworth37 on June 26, 2014 at 11:24 PM

    Hi Jonathan,

    Yes I saw you submit that, thanks. However I changed out the form to the above temp form while I waited to hear back from you.

     

    The template I have the problem with is "Contact Form With Blue Envelope Theme". It's 100% a problem with it not displaying in Chrome correctly now. I tried on multiple PC's. It worked fine in IE.

     

    Do I need to swap the broken form back in order for you to look at this or can you load that template with Chrome yourself?

     

    Thanks for your help.

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    JotForm Founder

    Answered by aytekin on June 27, 2014 at 04:37 AM

    Can you create a new test page such as http://www.orthoticsforyou.com.au/contact-test/ so that we can see the problem without disturbing your live site? Please let us know the URL and we will be able to tell you what exactly might be causing this. 

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    Answered by edwardbutterworth37 on July 12, 2014 at 06:37 AM

    Hi Aytekin,

     

    Apologies, I didn't realise you had got back to me. I've now created the test page. Please see it here:

     

    http://www.orthoticsforyou.com.au/contact-test/

     

    I've just tested again and it works fine in IE v11 however it is still cut off in Chrome v35.

     

    Thanks very much for your assistance.

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    JotForm Support

    Answered by jonathan on July 12, 2014 at 08:18 AM

    Hi,

    Thank you for taking the time to create the test page.

    I was able to see the problem of a cut-off form in your test website.

     

     

    To fix this, please try re-embedding the form in your website using its iframe embed code.

    Follow this user guide on how to get the form iframe code. -Getting-the-Form-iFrame-Code

    Please inform us if problem persist even after doing this already.

    Thanks!

     

     

     

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    Answered by edwardbutterworth37 on July 12, 2014 at 11:30 PM

    Thank you so very much for your help. That has fixed it now. I'll remember not to use the wordpress version of the code and also to update the code if I ever change the form in any way.

     

    Thanks again. It's very much appreciated.