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    When I look at my Drop Box contents I don’t see anywhere near a 10 gig limit. What am I missing? See the screen shot attached.

    Asked by zipprepress on June 26, 2014 at 10:22 AM
    From: Don Carlisle <prepress@zip-print.com>
    Subject: Re: What does our 10 gig space actually mean? We downloaded files amounting to 10 gig? We are storing 10 gig of data on your servers?
    Date: June 26, 2014 at 9:07:20 AM CDT
    To: JotForm <noreply@jotform.com>

    David,
    When I look at my Drop Box contents I don’t see anywhere near a 10 gig limit. What am I missing? See the screen shot attached.
    Thanks,
    Don
     
     
     

    Don Carlisle
     

    On Jun 25, 2014, at 5:00 PM, JotForm <noreply@jotform.com> wrote:

    A new response has been received:                     
    JotForm
    Answered by david
     

    Hi,

    Yes the 10GB represents the amount used in stored files on our server.  Clearing out some of your submissions will reduce this.  I went ahead and removed the scheduled downgrade but please keep in mind that our systems may automatically place it on your account again if you don't clear some old files.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!

     
                     
         
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    attached Submissions JotForm name height
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    JotForm Support

    Answered by ashwin_d on June 26, 2014 at 10:54 AM

    Hello zipprepress,

    It seems you have one form "Send a File" which has 929 uploaded files. Do you mean to say that they are not worth 10.08 GB?

    I did try to refresh your upload storage space but it seems to display correct figure. I would suggest you to please delete some submissions from your form which has file attached. Deleting a form submission will also delete the attached file resulting in clearing upload space.

    Thank you!