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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change the default receipent email?

    Asked by Kphillips223 on June 26, 2014 at 10:35 AM

    I keep updating my notification email alert to a new email address within the notification setting. However, when form is submitted and I run a test on the email it is still being sent to the default email address versus the one I setup. Please advise how to fix this. Thanks!

    email thanks and
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    JotForm Support

    Answered by KadeJM on June 26, 2014 at 12:06 PM

    From the sound of it I believe you might be using the " Test Email Button " and this is the reason why that is happening most likely. If you have updated your email recipient address to something different than your account email address and that is where your email notifications are ending up then this is happening because of the test button. To physically test it you have to fill in your form and submit it to yourself.

    Should you continue to have problems with this then please tell us which form this is happening on so we can take a closer look at it for you.