What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    About our Account

    Asked by Eduardo Argenta  on June 26, 2014 at 11:10 AM

    Hi, we upgraded our account to a premiu account on june 20, by submiting our credit card information data. We also received 02 messages from Jotform on the same  date confirming the operation.

    But on junte 23, we received another message warning us about some "account over quota", even if we have already done the upgrade.

    Please, verify this situation.

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    JotForm Support

    Answered by david on June 26, 2014 at 12:23 PM


    I do not show an account associated with you email address.  The only account I see is a guest account with no forms in it.  If you could please let us know which account you have upgraded or the email address associated with that upgrade, we will be happy to look into your issue further.

    Thank you for using Jotform!