What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not sure what your issue is but I will give you a bit of information that may help. If your users need to upload a different file format than one of the defaults, here is how you can add more extensions:
Here is how to can change the file size limits:
Please let us know if more detail what you are having an issue with and we will be happy to help.
Thank you for using Jotform!