API and Transaction Key not valid or inactive

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    Asked on June 26, 2014 at 01:34 PM

    I am trying to test the form and I have an sandbox account.


    When I put in the API and Key provide to me, your interface on the form keeps saying that the numbers are not valid or are not active.


  • Profile Image
    Answered on June 26, 2014 at 02:42 PM


    It looks like your Merchant ID is incorrect or your account might be inactive.

    Please double check with support and get, if possible, a new API key and transaction key for your account

    if the problem persists after doing those steps, please let us know and we will be happy to assist you further.

    Thank you for using Jotform!