What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.net API and Transaction Key not valid or inactive

    Asked by poopstain on June 26, 2014 at 01:34 PM

    I am trying to test the form and I have an authorize.net sandbox account.


    When I put in the API and Key provide to me, your interface on the form keeps saying that the numbers are not valid or are not active.


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    JotForm Support

    Answered by david on June 26, 2014 at 02:42 PM


    It looks like your Merchant ID is incorrect or your Authorize.net account might be inactive.

    Please double check with Authorize.net support and get, if possible, a new API key and transaction key for your account

    if the problem persists after doing those steps, please let us know and we will be happy to assist you further.

    Thank you for using Jotform!