Why don't I receive jotform e-mails?

  • Profile Image
    tortimaq
    Asked on June 26, 2014 at 02:31 PM

    Hi,

    I have differents forms for differents e-mails, I do receive the message from the web form,

    I can view the submissions via jotform.com but i don't receive these message in inbox e-mail

    (ventas@tortilladorasautomaticas.mx) and the same case with other domain: ventas@tortimaq.com.mx

     

    What can I do?

  • Profile Image
    david
    Answered on June 26, 2014 at 03:14 PM

    Hi,

    Neither of those either are on our bounce list:

    And it seems as though the emails are being sent to you:

    Please check to make sure that your domain is not blocking "noreply@jotform.com" and also that the emails are not being sent to your spam or bulk mail folders.  If you are still having issues, please let us know and we will be happy to look into it further.

    Thank you for using Jotform!