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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why don't I receive jotform e-mails?

    Asked by tortimaq on June 26, 2014 at 02:31 PM

    Hi,

    I have differents forms for differents e-mails, I do receive the message from the web form,

    I can view the submissions via jotform.com but i don't receive these message in inbox e-mail

    (ventas@tortilladorasautomaticas.mx) and the same case with other domain: ventas@tortimaq.com.mx

     

    What can I do?

    Page URL:
    www.tortilladorasautomaticas.mx

    JotForm E-mails Submissions web form domain
  • Profile Image
    JotForm Support

    Answered by david on June 26, 2014 at 03:14 PM

    Hi,

    Neither of those either are on our bounce list:

    And it seems as though the emails are being sent to you:

    Please check to make sure that your domain is not blocking "noreply@jotform.com" and also that the emails are not being sent to your spam or bulk mail folders.  If you are still having issues, please let us know and we will be happy to look into it further.

    Thank you for using Jotform!