What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    About our Account Upgrade

    Asked by hostelportotche on June 26, 2014 at 03:06 PM

    We made a account upgrade on june 21 to a premium yearly using our credit card information, and we also received 02 confirmation message. And the U$ 90,00 of the upgrade (R$ 210,91) was already discounted from our credit card.

     But on june 23 we received another message telling us about "Account over quota". Please verify this situation.

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    JotForm Support

    Answered by david on June 26, 2014 at 03:21 PM


    Our records do show that you have indeed purchased a year of premium subscription.  Sometimes there is a bit of lag between when the payment is processed and the account upgrade goes through, but in you case this is taking far too long.  I went ahead and removed the scheduled downgrade, manually upgraded the account to premium and checked to make sure your form would be able to once again receive submissions.  Everything should now be working properly and your account status should reflect your new subscription.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using jotform!