What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change my credit card details?

    Asked by lesmills on August 21, 2011 at 07:31 PM

    Hello I'm looking to update my Credit Card details but can't seem to find any options in the my accounts area.

     

    Cheers.

  • Profile Image

    Answered by allanftd on August 21, 2011 at 10:54 PM

    Hi lesmills,

    Since you're paying using your credit card, you have to modify your credit card details through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account in your case, its 12988596680751037397803). Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.

    JOTFORM SUPPORT