What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "SORRY ONLY ONE ENTRY IS ALLOWED"

    Asked by iWILLCALL4U on June 26, 2014 at 08:42 PM

    Good Evening, I have 4 of 100 submissions used, 4 of 10 payment submissions used and 4 of 10 SS submissions used but when I attempt to process a test order I've gotten this message the last 3 times in a row.

     

       
    Sorry! Only one entry is allowed.
    Multiple submissions are disabled for this form.

     

    I'm not sure how to proceed to surpass this error and thank you for your assistance in advance.

     

    -Cris

    Page URL:
    https://secure.jotform.us/form/41615315649153

    one entry is allowed Submissions JotForm message table
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 27, 2014 at 12:47 AM

    Hello iWILLCALL4U,

    Upon checking your form, I found that you have set the "Unique Question" in your form. Please check the screenshot below:

    Since you have set your email address field as unique question, you will not be able to use the same email address for multiple submissions. That is the reason why you see this error message. Use some other email address for test submission and you will be able to submit your form successfully. If you do not want this unique question or allow the same email address to be used for multiple submission, you need to remove this unique question from your form.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!