What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it normal for a page with your form to take a while to open

    Asked by mrblimp on June 27, 2014 at 05:22 AM

    Hi,

    I am developing our website and have embedded one of your forms in our contact us page> Before I go live I like to test it (obviously) but have noticed that although our pages normally open quite quickly, the contact us page, although opening at a normal speed, then hangs for quite a while (over 10 seconds) while the embedded for loads.

     

    Is this normal for one of your forms? It is a simple form (see attached) so I cannot understand the delay in it being visible???

    Many thanks


    Steve

    Screenshot
    thanks delay attached then
  • Profile Image
    JotForm Designer

    Answered by egeg on June 27, 2014 at 06:07 AM

    Hi there,

    I just checked your form but it seems to be loading fine on my end.

    There could be a number of reasons. A temporary slowdown on one our servers seems possible, or your site might be waiting for everything else to load before loading the form depending on your embed method. 

    However, we can't be sure before further investigation.

    Can you please check if the issue is still present? If it is, is there some way we can access/view this page in question?

    Thanks.