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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Empty Form Submissions page

    Asked by adriandinsdale on June 27, 2014 at 05:42 AM

    We have had a submission but it is completely blank. Why is that?

    Page URL:
    worldtextileawards.com/enter

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    JotForm Support

    Answered by Welvin on June 27, 2014 at 06:07 AM

    Hi,

    I checked the form and found two (2) submissions to your form's submissions page. Please log out from Jotform, clear your browsers cache and cookies then login again. Login using our preferred domain for your location: http://www.jotformeu.com

    Update us here for the results!

    Thanks 

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    Answered by adriandinsdale on June 27, 2014 at 06:24 AM

    Thanks I have looked but the second submission is my test. And for some reason it has deleted the first blank submission now and replaced it with my test, so that the test appears twice!

    I know that there was a submission from someone, as I received an email notification but the notification is completely blank.

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    JotForm Support

    Answered by Welvin on June 27, 2014 at 06:40 AM

    New submission shouldn't replace any of your existing submissions. We are talking of the complete submissions, right? Not from the Incomplete Payment section? 

    With regards to the email, you should receive the form data that was submitted to your form. There's no way it will come empty because your form fields are required and your form notification email is configured correctly. 

    I have re-saved your form and clear your forms cache. I hope this helps! 

    Thanks

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    Answered by adriandinsdale on June 27, 2014 at 06:49 AM

    I know. It's really strange but that is what has happened. I can show you the email. It is completely blank with no name. But I have received payment from the person to my PayPal account. And when I did my test a few minutes later it all worked fine!

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    JotForm Support

    Answered by EltonCris on June 27, 2014 at 07:27 AM

    @adriandinsdale 

    Thanks for your reply and apologies for any troubles caused.

    Just to clarify, you have received a blank notification email at the same time the user's payment? Did you check if the payment is associated to the blank submission? Did you check your form submissions page if the data was recorded?

    I also found 8 incomplete payments within your form, can you check and match it on the list? If it's there, simply mark the submission as complete so the data will be transferred to the submissions data grid below it.

    Let us know if you still encounter issues similar to this so we can check and investigate this in depth.

    Regards!

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    Answered by adriandinsdale on June 27, 2014 at 07:57 AM

    Thanks for your help. For some reason, the entry has now suddenly appeared in my submissions page. Good news!

    And to confirm, the blank email DID arrive at the same time as the payment.

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    JotForm Founder

    Answered by aytekin on June 27, 2014 at 08:43 AM

    We have opened a bug ticket about the blank email. One of our developers will look into it and get back to you.

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    JotForm Support

    Answered by NeilVicente on June 30, 2014 at 06:51 AM

    @adriandinsdale

    Do you still have the blank email on your inbox? If yes, would you mind forwarding it to neil@jotform.com?

    Furthermore, may we ask if this problem still persists?