- adriandinsdaleAsked on June 27, 2014 at 05:42 AM
We have had a submission but it is completely blank. Why is that?Page URL:
- JotForm SupportWelvinAnswered on June 27, 2014 at 06:07 AM
I checked the form and found two (2) submissions to your form's submissions page. Please log out from Jotform, clear your browsers cache and cookies then login again. Login using our preferred domain for your location: http://www.jotformeu.com.
Update us here for the results!
- adriandinsdaleAnswered on June 27, 2014 at 06:24 AM
Thanks I have looked but the second submission is my test. And for some reason it has deleted the first blank submission now and replaced it with my test, so that the test appears twice!
I know that there was a submission from someone, as I received an email notification but the notification is completely blank.
- JotForm SupportWelvinAnswered on June 27, 2014 at 06:40 AM
New submission shouldn't replace any of your existing submissions. We are talking of the complete submissions, right? Not from the Incomplete Payment section?
With regards to the email, you should receive the form data that was submitted to your form. There's no way it will come empty because your form fields are required and your form notification email is configured correctly.
I have re-saved your form and clear your forms cache. I hope this helps!
- adriandinsdaleAnswered on June 27, 2014 at 06:49 AM
I know. It's really strange but that is what has happened. I can show you the email. It is completely blank with no name. But I have received payment from the person to my PayPal account. And when I did my test a few minutes later it all worked fine!
- JotForm SupportEltonCrisAnswered on June 27, 2014 at 07:27 AM
Thanks for your reply and apologies for any troubles caused.
Just to clarify, you have received a blank notification email at the same time the user's payment? Did you check if the payment is associated to the blank submission? Did you check your form submissions page if the data was recorded?
I also found 8 incomplete payments within your form, can you check and match it on the list? If it's there, simply mark the submission as complete so the data will be transferred to the submissions data grid below it.
Let us know if you still encounter issues similar to this so we can check and investigate this in depth.
- adriandinsdaleAnswered on June 27, 2014 at 07:57 AM
Thanks for your help. For some reason, the entry has now suddenly appeared in my submissions page. Good news!
And to confirm, the blank email DID arrive at the same time as the payment.
- JotForm FounderaytekinAnswered on June 27, 2014 at 08:43 AM
We have opened a bug ticket about the blank email. One of our developers will look into it and get back to you.
- JotForm SupportNeilVicenteAnswered on June 30, 2014 at 06:51 AM
Do you still have the blank email on your inbox? If yes, would you mind forwarding it to email@example.com?
Furthermore, may we ask if this problem still persists?