What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Almost out of space (SSL Submissions)

    Asked by villehaus on June 27, 2014 at 05:56 AM

    Hi Jotform Team,

     

    i have a Problem with my Form. It was testet with SSl on the website, and now the SSL Limit is full.

    The Form does not work anymore, but i don't need to use SSL Transmissions. I would like to use normal Submission way, as i updated the formcode on the website now from ssl to non-ssl.

    It seems the old SSL counter does block the Form now. Can you help me out ? Perhaps the SSL Counter can be set to zero?

     

    Thank you so much for helping. The Form is used on an non-profit ORG Website http://villehaus.de/kontakt.html

    Sorry for my bad english. It has to improve :-)

    Page URL:
    http://villehaus.de/kontakt.html

    Submissions ssl submissions JotForm problem non-profit ssl limit
  • Profile Image
    JotForm Support

    Answered by jonathan on June 27, 2014 at 06:17 AM

    Hi,

    For this time only, I have reset your SSL submission counter to zero(0) to be able to re-activate your account.

    Please take note that this is one time only and we may not be able to grant similar request again next time.

    I checked the embedded form in your website and noted that it is no longer using secure URL or SSL submission. So, you should not be getting SSL submission from the embedded form anymore.

    Please inform us if there is more we can help you with.

    Thanks!

     

  • Profile Image

    Answered by villehaus on June 27, 2014 at 10:18 AM

    Thank you so much!

  • Profile Image
    JotForm Support

    Answered by jonathan on June 27, 2014 at 10:22 AM

    You're quite welcome. Contact us again anytime should you need our assistance.

    Thanks!