Embedded form freeze

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    born
    Asked on June 27, 2014 at 09:49 AM

    Got bit of a problem and want to find out if it's happening in the Jotform end or where the form is embedded.

    Our form https://secure.jotformpro.com/form/40616438428962 is embedded on an external website (wix.com), as in our web host (justhost.com) name servers has been changed to this external website.

    Our form is using Page Breaks and on page 1 we only use one button 'ENTER'.
    Problem I'm experiencing is the form seem to freeze up and 'ENTER' button is not working and stays out on the left side, where essentially the back button would have been, if using the the page breaks in normal fashion.

    When this happens the form won't continue and the ENTER will not function. Only by refreshing the page the ENTER pops over to where it's supposed to be and everything works as per normal.

    Also an overall problem is the embedded form loads extremely slow, I suspect this is not a jotform issue. 

  • Profile Image
    ashwin_d
    Answered on June 27, 2014 at 10:08 AM

    Hello born,

    I'm sorry for the trouble caused to you.

    Are you have this issue on any specific browser? I did check your web page where you have embedded your from and I am able to replicate the issue you are having. Though it works fine in chrome but in  firefox browser the "Enter button is aligned to left and on click of it nothing happens.

    I also checked your form with its direct URL in firefox and it works as expected. That means the issue is not with the form or just the browser, it seems to be a embed issue on wix site. I would suggest you to take a look at the following guide and ensure that you follow all the steps to embed your form in wix site:  http://www.jotform.com/help/70-Adding-a-form-to-Wix-Site

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    born 
    Answered on June 28, 2014 at 07:02 AM

    Iframe was the answer, I was using the normal script method. Thanks very much.

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    jonathan
    Answered on June 28, 2014 at 07:21 AM

    Thank you for updating us. We're gland to know that problem is solved.

    Contact us again anytime if you need our assistance.

    Thanks!