What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Do the forms not work on mobile devices? I cannot see/view my form that is embedded on my website when viewed on my mobile?

    Asked by jennamonkey on June 27, 2014 at 01:53 PM

    I have tried inserting the code as advised in previous similar questions

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on June 27, 2014 at 02:42 PM

    Thank you for contacting us.

    The forms are mobile compatible, and you can add a Mobile Responsive widget to the form to get even better mobile form layout.

    Can you please provide us with the exact link to the web page in question? Then, we will try to check it out.

  • Profile Image

    Answered by jennamonkey on June 27, 2014 at 05:30 PM






  • Profile Image
    JotForm Support

    Answered by jonathan on June 27, 2014 at 05:44 PM


    Can you please add also into your form http://www.jotformeu.com/form/41774594560362  the Mobile Responsive widget suggested by our colleague Mike_T in the previous response.

     This will ensure that your embedded form will be responsive when viewed on mobile browsers.

    Please try and inform us if it does not make any difference.


  • Profile Image

    Answered by jennamonkey on June 27, 2014 at 06:10 PM



    I have added the widget to the form and even put 'required' as it didn't work with out and unfortunately I cannot view it on my android?


    I just had to drag and drop the widget anywhere on the form? If so, it hasn't worked.

  • Profile Image
    JotForm Support

    Answered by jonathan on June 27, 2014 at 06:33 PM


    Yes, you can put the widget anywhere in the form, and it should take effect.

    I was able to check the form on the website using an Android device emulator, and I also noted the non-display of the form. See screenshot below


    but the alternative "Online Booking Form" button option do works



    As is now we only need to fix the embedded form itself.

    Can you please try re-embedding  the form, but this time use the iframe embed code of the form instead of the default script code.

    Follow this guide on how to -Getting-the-Form-iFrame-Code 

    And try also embedding without using the secure URL of the form, just use the regular URL http://www.jotformeu.com/form/41774594560362 instead of https://secure

    Please try this options.

    We will wait for the result.






  • Profile Image

    Answered by snappytots on July 31, 2014 at 01:48 PM

    I tried this and it did not work. NOT happy with this at all.

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 31, 2014 at 02:19 PM


    We will address the issue via your support forum thread:


    Thank you.

  • Profile Image

    Answered by MercadeoEduhub on July 01, 2016 at 12:07 PM

    Hi, i haver the same problem http://isolutions.ceipa.edu.co/retail/landing.html. Any solution? 
  • Profile Image
    JotForm Support

    Answered by david on July 01, 2016 at 01:51 PM

    @MercadeoEduhub I will address your request in the following thread shortly: