What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cant Login into my account

    Asked by Solomon Balogun  on June 27, 2014 at 02:45 PM

    I just tried to login into my account now but my login details were not accepted
    I used forgot password link and i tried to reset my password then saw the followinf message
    "There was an error in your request. Error Number: 116"

    Kindly help me out on this as soon as possible


    Solomon Balogun

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on June 27, 2014 at 03:13 PM

    We are sorry for the inconveniences you are facing.

    It seems that the issue is caused by a space in your account name:

    ohna digitalmarketing@gmail.co

    Can we remove that space or re-name your account? If you would like to use some specific account name, please let us know.