Broken Invitation link

  • Helen Eileen
    Asked on April 27, 2022 at 6:50 PM

    Sending an invitation email through the jotform system creates a bad link through which the payment never works if you try to fill the form from the invitation link. The exact link will work fine if you copy and paste the link into the browser (or copy and paste the link into an email from your own personal email and send it that way). But the send invitation button is VERY MUCH BROKEN! Our organization had over 50 people trying to click the automated invitation link, fill and pay - no one could get past the payment so no one could submit for a few weeks until I finally figured out that the link doesn't work unless copied and pasted.

  • Rahul JotForm Support
    Replied on April 27, 2022 at 10:50 PM

    Hello Helen,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. I can help you with the solution. If you can share the link to your form, I can check it out and see what’s going on. As soon as we hear back from you, we can move forward with a solution.