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    Email Notifications not coming through

    Asked by answerfirst on June 27, 2014 at 04:02 PM

    Hello - I've got two forms that will not send email to a particular email address.

    The forms are New Generic Message Format and Generic Message Format - I can get them to send email notifications to other email addresses, but when I set them to sup*****rs@a******st.com, the emails don't go through.  Can you please check your logs and advise?  Thank you.

    Page URL:
    http://form.jotformpro.com/form/41775418185967

    message not coming emails not coming email stopped coming email notifications
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    JotForm Support Manager

    Answered by Jeanette on June 27, 2014 at 04:16 PM

    If you notice that notifications are not coming through, your email address might be in our bounce list. Your email address in this particular case actually was, I have just removed it.

    But you can remove yourself from it in the future. Please follow these steps:

    -Click on the human shape icon:

     

    Then go to  Settings > Check Bounce List  , paste the email address  and click on Check

     

    If you find out that your email address is  in the bounce list, just click on Remove

     

     




     

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    Answered by answerfirst on June 27, 2014 at 04:23 PM

    Awesome. Thank you!