- answerfirstAsked on June 27, 2014 at 04:02 PM
Hello - I've got two forms that will not send email to a particular email address.
The forms are New Generic Message Format and Generic Message Format - I can get them to send email notifications to other email addresses, but when I set them to sup*****rs@a******st.com, the emails don't go through. Can you please check your logs and advise? Thank you.
- JotForm Support ManagerJeanetteAnswered on June 27, 2014 at 04:16 PM
If you notice that notifications are not coming through, your email address might be in our bounce list. Your email address in this particular case actually was, I have just removed it.
But you can remove yourself from it in the future. Please follow these steps:
-Click on the human shape icon:
Then go to Settings > Check Bounce List , paste the email address and click on Check
If you find out that your email address is in the bounce list, just click on Remove
- answerfirstAnswered on June 27, 2014 at 04:23 PM
Awesome. Thank you!