What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    when I submit the form...it appears nothing happens

    Asked by JuliaRogers on June 27, 2014 at 06:30 PM

    When I fill out the forms on my website and hit submit, it appears that nothing happens.  But when I scroll on the page, I see a captcha box asking me to enter in a new word.  This captcha is not easily visible to the eye, I really have to go searching for it.  A client filling this out may think it went through and click away from the page, thus the reservation has never been submitted.  I wonder how many reservations I've lost?  Is there a way for this second captcha box to appear down toward the bottom where the submit botton, rather than scrolling up and up to see it?

    Thanks,
    Julie

    scroll reservations catcha script embed iframe embed
  • Profile Image
    JotForm Support

    Answered by jonathan on June 27, 2014 at 07:16 PM

    Hi Julie,

    Can you please share also to us the URL of your website where we can test the form?

    I assume this is the form http://www.jotform.us/form/41661137696158 in question.

    Using the direct URL of your form, I am able to view the captcha field easily

     

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    For initial troubleshooting, you may also want to try first re-embedding the form again into your website using its iframe code embed.

    User Guide: -Getting-the-Form-iFrame-Code

    Check if it makes the difference.

     

    Hope this help. Please inform us if issue persist.

    Thanks!