when I submit the form...it appears nothing happens

  • Profile Image
    JuliaRogers
    Asked on June 27, 2014 at 06:30 PM

    When I fill out the forms on my website and hit submit, it appears that nothing happens.  But when I scroll on the page, I see a captcha box asking me to enter in a new word.  This captcha is not easily visible to the eye, I really have to go searching for it.  A client filling this out may think it went through and click away from the page, thus the reservation has never been submitted.  I wonder how many reservations I've lost?  Is there a way for this second captcha box to appear down toward the bottom where the submit botton, rather than scrolling up and up to see it?

    Thanks,
    Julie

  • Profile Image
    jonathan
    Answered on June 27, 2014 at 07:16 PM

    Hi Julie,

    Can you please share also to us the URL of your website where we can test the form?

    I assume this is the form http://www.jotform.us/form/41661137696158 in question.

    Using the direct URL of your form, I am able to view the captcha field easily

     

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    For initial troubleshooting, you may also want to try first re-embedding the form again into your website using its iframe code embed.

    User Guide: -Getting-the-Form-iFrame-Code

    Check if it makes the difference.

     

    Hope this help. Please inform us if issue persist.

    Thanks!