What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission Date/Time to Email Notification and Autoresponder

    Asked by milbra on June 27, 2014 at 11:34 PM

    Is there a way to have the form's time of submission added to the emails?

    submission date date time email date time
  • Profile Image

    Answered by milbra on June 27, 2014 at 11:44 PM

    Sorry to bother you ... I see it was added automatically.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 28, 2014 at 01:21 AM

    Hello milbra,

    I am glad to know that you figured it out yourself.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by milbra on June 28, 2014 at 10:18 AM

    I was wrong. The time stamp was on the Excel spreadsheet, not the email.  Could you please explain how to add the submission time to the body of the emails sent to me and the user?

  • Profile Image
    JotForm Support

    Answered by Welvin on June 28, 2014 at 10:46 AM

    Unfortunately, there's no way you can include the Submission Date/Time into the Email Notification and Autoresponder email body. 

    You can use the actual date/time in your email. That should be the same. For example, in Gmail:

     

    Would you really need the date/time added to the email notification/autoresponder? We can create a feature request if you want to.

    Thanks

  • Profile Image

    Answered by milbra on June 28, 2014 at 12:51 PM

    The emails I wanted to add the time stamp involve PayPal.  I've never worked with PayPal before.  Is there a "pending" time between submission and payment made?

  • Profile Image
    JotForm Support

    Answered by jonathan on June 28, 2014 at 04:04 PM

    @ milbra

    Hi,

    You can actually also add a Date/Time field into your form with the default date/time set to ON, and you will then be able to know the data/time the form was submitted from the form respondent end.

    You can use the hide property of the date/time field so that the form respondent will not be able to see it in the live form, preventing them from altering the value.

    Please screen below on how I meant it

    (you can click on image to enlarge it)

     

    Test submit this form http://www.jotform.me/form/41716133786458 to see how it works.

    Tell us if this workaround will not work for what you need.

    ---

    Is there a "pending" time between submission and payment made?

    I have a hunch that this is a different thing from the original question you had.

    Are you perhaps referring to the Incomplete Payment submissions

    Check this guide  -How-to-View-Incomplete-Payments

    Submissions will end up in the Incomplete Payments inbox when the form respondent did not completely or successfully pursue the actual payment transactions (in paypal) after the form was submitted.

    Please clarify if this is what you meant, and we will proceed with a new discussion.

    Thanks!

     

     

     

     

     

     

     

     

     

  • Profile Image

    Answered by milbra on June 28, 2014 at 05:41 PM

    That was so easy!  Why didn't I think of that :-)

  • Profile Image
    JotForm Support

    Answered by Welvin on June 28, 2014 at 10:30 PM

    Great! :) If you have any questions, please don't hesitate to contact us.

    Regards