- milbraAsked on June 27, 2014 at 11:34 PM
Is there a way to have the form's time of submission added to the emails?
- milbraAnswered on June 27, 2014 at 11:44 PM
Sorry to bother you ... I see it was added automatically.
- JotForm Supportashwin_dAnswered on June 28, 2014 at 01:21 AM
I am glad to know that you figured it out yourself.
Do get back to us if you have any questions.
- milbraAnswered on June 28, 2014 at 10:18 AM
I was wrong. The time stamp was on the Excel spreadsheet, not the email. Could you please explain how to add the submission time to the body of the emails sent to me and the user?
- JotForm SupportWelvinAnswered on June 28, 2014 at 10:46 AM
Unfortunately, there's no way you can include the Submission Date/Time into the Email Notification and Autoresponder email body.
You can use the actual date/time in your email. That should be the same. For example, in Gmail:
Would you really need the date/time added to the email notification/autoresponder? We can create a feature request if you want to.
- milbraAnswered on June 28, 2014 at 12:51 PM
The emails I wanted to add the time stamp involve PayPal. I've never worked with PayPal before. Is there a "pending" time between submission and payment made?
- JotForm SupportjonathanAnswered on June 28, 2014 at 04:04 PM
You can actually also add a Date/Time field into your form with the default date/time set to ON, and you will then be able to know the data/time the form was submitted from the form respondent end.
You can use the hide property of the date/time field so that the form respondent will not be able to see it in the live form, preventing them from altering the value.
Please screen below on how I meant it
(you can click on image to enlarge it)
Test submit this form http://www.jotform.me/form/41716133786458 to see how it works.
Tell us if this workaround will not work for what you need.
Is there a "pending" time between submission and payment made?
I have a hunch that this is a different thing from the original question you had.
Are you perhaps referring to the Incomplete Payment submissions?
Check this guide -How-to-View-Incomplete-Payments
Submissions will end up in the Incomplete Payments inbox when the form respondent did not completely or successfully pursue the actual payment transactions (in paypal) after the form was submitted.
Please clarify if this is what you meant, and we will proceed with a new discussion.
- milbraAnswered on June 28, 2014 at 05:41 PM
That was so easy! Why didn't I think of that :-)
- JotForm SupportWelvinAnswered on June 28, 2014 at 10:30 PM
Great! :) If you have any questions, please don't hesitate to contact us.