What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Test email isn't coming to my email accounts

    Asked by doulatracy on June 27, 2014 at 11:42 PM

    I've added 2 of my other email addresses as additional recipients, but the test email isn't going to any of my email accounts.  Any suggestions?

    I've cleared the cache and checked to see that I'm not on the bounce list.  Anything else I can try?

    Page URL:

  • Profile Image

    Answered by doulatracy on June 28, 2014 at 12:05 AM

    Okay -- I changed my primary responder email to my gmail account and it worked.  I still don't know why it won't go to my regular account, but it doesn't matter as long as I get it somewhere!

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 28, 2014 at 01:33 AM


    Glad to hear you've managed to get it working!

    Note that you have to make an actual submissions with your form if you're using different email address on your form notifications other than your account email. Test notification button will only send a test notification to the email address associated with your account.

    Should you have any other questions or concerns, let us know here.