What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is none of the data on our grid report showing up?

    Asked by SEPA on June 27, 2014 at 11:48 PM
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    Answered by john.roscoe on June 27, 2014 at 11:53 PM

    Hi - I have exactly the same problem. All the data has disappeared except one new submission received about an hour ago.




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    JotForm Support

    Answered by ashwin_d on June 28, 2014 at 01:38 AM

    Hello SEPA,

    I'm sorry for the trouble caused to you.

    I am able to replicate the issue you are having. The grid report does not display the submission records. 

    I am reporting this to our back end team. We will get back to you as soon as the issue is fixed.

    Thank you!

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    Answered by alp_deniz on June 28, 2014 at 06:54 AM

    The problem is fixed promptly. Thank you very much for letting us know.

    Kind regards