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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there any way to pass the product description to Stripe from JotForm?

    Asked by autobizchris on June 28, 2014 at 01:19 AM
    Is there any way to pass the product description to Stripe from JotForm?
    stripe stripe integration pass product blank item
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    JotForm Support

    Answered by EltonCris on June 28, 2014 at 01:57 AM

    They're actually passed to Stripe. It's on the customers section when you open your Stripe Dashboard. Check the following screen.

    If you have further questions, let us know.

    Best Regards!

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    Answered by autobizchris on June 29, 2014 at 06:00 PM

    Yes I've checked there and mine show blank.

    Does the form field on JotForm have to be named "Description" for this to work?

    Or...can you send me a link to the form you used to run that transaction?

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    JotForm Support

    Answered by jonathan on June 29, 2014 at 07:26 PM

    Hi,

    Actually the "Description" label in the Stripe's dashboard was the placeholder name for the form's Product fields. It is not the field name or came from that.

    Not sure why it was blank on your end, but it might have to do with the fact that your sample item/product was only 1.00USD.

    Can you retry the integration again.

    Do it by removing the Stripe payment tool and add it again following this user guide -How-to-Integrate-Stripe-with-your-Form

     

    Please inform us if issue remains.

    Thanks!

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    Answered by autobizchris on June 29, 2014 at 10:21 PM

    Followed those instructions and increased the price from $1 to $400. Still no product description update.

    Stripe Dashboard

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    JotForm Support

    Answered by ashwin_d on June 29, 2014 at 11:36 PM

    Hello autobizchris,

    We are not able to check the screenshot you have shared. Please share the screenshot again and we will take a look. The following guide should help you in uploading images in your forum post:  http://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!