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    form outgoing emails

    Asked by AllanR on August 22, 2011 at 06:53 AM

    Hi there

    I have set up my form on my shopify website and everything is more or less working


    This thing is:

    I dont want to use jotform for viewing the emails I just want them to go to my email client which has an email address of enquiry@lifestrengthuk.com


    I have gone into my conditions wizzard and set if email is filled then send enquiry to enquiry@LifeStrengthUK.com


    Is this correct because the emails seem to be falling into catchall and going to enquiries@LifeStrengthUK.com


    Let us know cheers

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    JotForm Support

    Answered by NeilVicente on August 23, 2011 at 08:13 AM


    I inspected your form and found that your notification e-mail is configured correctly. Notifications should be sent to enquiry@LifeStrengthUK.com. I checked our mail server logs and this is the only message I found.


    Aug 23 04:41:15 ying sm-mta[5659]: p7N8fDFv005657: to=<enquiry@LifeStrengthUK.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=123570, relay=smtp.europe.secureserver.net. [], dsn=2.0.0, stat=Sent (ok: Message 121996935 accepted)

    This means that the last submission was sent to your preferred addresss. However, I found out that the domain http://www.lifestrengthuk.com actually redirects to http://www.lifestrength.com/uk/

    It could be possible that the redirection worked the same for e-mails, that is why you are receiving the notifications on your catch-all address. Or you might have a email forwarding filter set up.

    If it's of any help, I have sent an e-mail to enquiry@LifeStrengthUK.com using my own personal e-mail. Let me know in which inbox you receive that message. Thanks!