What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Someone loged in my JotForm and create form!!!

    Asked by mhcomo on June 28, 2014 at 10:05 AM


    I opened my JotForm and i realised someone made a form in my forms!

    How come it happens?

    How can someone can log in my account ????

    This is absolutly teribble!

    I had another issues with JotForm before.


  • Profile Image
    JotForm Support

    Answered by Welvin on June 28, 2014 at 10:56 AM


    All forms from your account are created on May. I don't see a latest form here. I assumed that the form is created recently. Did you delete the form?

    Well, we can assure you that our security level is high. No one should be able to create a form to your account NOT unless you've shared it to anybody OR left the account open on a non-personal computer then someone created the form.

    Thank you!

  • Profile Image

    Answered by mhcomo on June 28, 2014 at 08:32 PM

    It is the top form in My forms titled "Clone of meetingroom問問題" modified on May 26 2014.

    I've never made this form and it is all Chinese character. I can't understand this.


    I don't know when it is created. I just logged in yesterday and i found this.




  • Profile Image
    JotForm Support

    Answered by Welvin on June 28, 2014 at 10:37 PM

    Your account history says that you have created the form on May 14, 2014. Account History URL: http://www.jotform.com/myaccount/history. And I don't have an anonymous IP access to your account. Your account history shows your IP Address.

    Again, we are secure. If someone logged to your account, you should be able to see it from your account history page. All account activities should be logged there. You can change your password and email address, just to make sure.