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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My upgrade isn't working

    Asked by Erin Pavek  on June 28, 2014 at 01:10 PM

    I reached my max on my free account so I upgraded to a premium account. However, my form is still disabled. What do I do?


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    JotForm Support

    Answered by jonathan on June 28, 2014 at 04:10 PM

    Hi Erin,

    There must have been a slight delay on the upgrade.

    But I can see your subscription account erinpavek  already upgraded to PREMIUM.

    You can check this in your JotForm Profile page also (click on this shortcut URL

    And your account and form are not disabled.


    Please inform us if there are still problem.