Not receiving the form email notification

  • memge
    Asked on June 28, 2014 at 6:34 PM

    Could you please help me get my notifications to come to me?

    See the "Apply" button for the form.

    And the notifications for the quiz form are not coming to me.

     

    Page URL: http://www.strongtowerranch.org/how-to-help/volunteer/
  • Welvin Support Team Lead
    Replied on June 29, 2014 at 12:29 AM

    Hi,

    I have a hard time opening your website. Anyway, I checked your forms and your notification email settings seems to be fine. They are all configured correctly.

    I also checked our email logs and it shows that all form emails were successfully delivered your custom email address:

    Current Server: 

    /var/log/jotform/amazonSES.log:[28/Jun/2014:10:34:15 -0400] 40475761181960 AmazonSES Sent email to memge@stranch.org -  MessageID:00000146e2e5e2a7-2cfead27-6e9d-4177-b116-c180b7aecb7c-000000 - RequestId:4754da7c-fed1-11e3-896a-bdeccd81377a

     

    /var/log/jotform/amazonSES.log:[28/Jun/2014:19:09:00 -0400] 40475761181960 AmazonSES Sent email to memge@stranch.org -  MessageID:00000146e4bd27f9-9bf14b12-336e-4927-9914-da624a1c5e9f-000000 - RequestId:30574dda-ff19-11e3-aa12-a3f3a7e351ee

     

    Did you check your spam folder? Are you using an email client for reading your emails? If yes, I would advise to check emails using your webmail access - if you have an access to that.

    Furthermore, since you are using a custom email address, we advise adding our IP Addresses and Domains to your server whitelist. You can find all the list here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Alternatively, you can also use Mandrill's SMTP to send emails from your form. This guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address. 

    I hope that helps! Let us know if the issue persists after doing the above suggestions/recommendations.

    Thanks