What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Do I change my payment method for my plan?

    Asked by alaskacpr on June 29, 2014 at 02:37 AM

    I am having my business partner pay and take over the account how do I do this?

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    JotForm Support

    Answered by ashwin_d on June 29, 2014 at 04:59 AM

    Hello alaskacpr,

    Upon checking your account, I found that you have made the subscription payment using PayPal payment gateway.

    To change the payment method, the PayPal account needs to be changed. You will have to cancel your subscription so that you can upgrade your account again with the new payment method.

    Do get back to us if you would like us to cancel your subscription so that you can upgrade your account again. Please be noted that we will process the refund as well for the subscription payment received on June 26, 2014.

    Thank you!