How Do I change my payment method for my plan?

  • alaskacpr
    Asked on June 29, 2014 at 2:37 AM

    I am having my business partner pay and take over the account how do I do this?

  • Ashwin JotForm Support
    Replied on June 29, 2014 at 4:59 AM

    Hello alaskacpr,

    Upon checking your account, I found that you have made the subscription payment using PayPal payment gateway.

    To change the payment method, the PayPal account needs to be changed. You will have to cancel your subscription so that you can upgrade your account again with the new payment method.

    Do get back to us if you would like us to cancel your subscription so that you can upgrade your account again. Please be noted that we will process the refund as well for the subscription payment received on June 26, 2014.

    Thank you!