What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Lost form?

    Asked by holdmedear on June 29, 2014 at 03:04 AM

    Hi there,

    I was interested by your service so came to your website and was excited to be able to very easily create the form I needed via the automatic form creator that popped up.  I have since successfully integrated this into my website. Thank you!

    However, having done this, I thought I should do the free sign up to create an account incase this was just a temporary trial form or something, and hoped this would then ensure this form continues to work into the future (http://form.jotform.co/form/41790824298869).  However, upon signing up I now can't see this form under 'my forms'. Do you know where it has gone? Can I add it to 'My Forms' somehow? And can I just check that this form will continue to work and doesn't expire or anything?


    Thank you!



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    JotForm Support

    Answered by ashwin_d on June 29, 2014 at 05:08 AM

    Hello Jenny,

    Upon checking you form #41790824298869, I found that its already there in your account. Please check the screenshot below:

    If you still don't see your form in your account, please clear your browser cache and then sign in again to your JotForm account. That should solve your problem. The following guide should help you in clearing your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!